Q. How can I do if an Engage operation is not ended even though the indenter reaches the specimen when conducting the Engage?

A. After stopping the Engage operation and lifting up the indenter enough, check whether or not the load is read by pressing the indenter by hand, and then check whether or not the load changes. If it changes, conduct the test again, and if the same thing happens again or the load does not change, please contact Frontics for A/S.

Q. How can I do if a test is not finished and continues even though the unloading is finished and the load is 0?

A. It is a temporary error in communication. Data will be saved automatically if pressing the cancel button, and you can move up the indenter to conduct the next test.

Q. How can I do if the indenter of a tester does not move up and down?

A. First of all, check whether the main body is powered on, and verify the cable connection. Check whether the high or low limit indication on the software screen lights up. If it lights up and does not move when moving in the opposite direction or if it does not light up, please contact Frontics.

Q. Can the weight of attachments be reduced?

A. Frontics is trying to reduce the weight of attachments. Lightweight dovetail sliders has been developed currently to be on sale. They are fabricated with a weight reduced by about 40% compared with the existing products to improve user’s convenience at the time of field testing.

Q. When using a portable optical microscope, can it be attached to a jig to use?

A. Potable optical microscopes sold by Frontics can be used along with the indentation test equipment’s attachments. Therefore, they can be attached to an attachment to use and observe indentation impressions from various angles.